Slack Channels

About

• Slack communications are a rich source of company knowledge, from product development to customer operations.

• This integration lets an expert rely on messages in designated Slack channels as part of its knowledge base.

Step-by-step

1. Locate the Slack Channels integration

If you haven't created an AI expert yet, create one from the home screen using the Create an AI Expert button.

In your AI expert's knowledge base, click on Add sources. Then, in the popup, switch to the Communicates section.

2. Install Scroll's Slack app

You can skip this step if the Slack integration is already connected.

Hover over the Slack Channels box, then click on Connect.

This will take you to the Scroll's app installation screen in Slack. Make sure the correct workspace is selected, then click Allow.

3. Choose channels to sync

In the input below Ingest messages from the following channels , select the channels to sync.

• Filter the list of channels by typing the first few letters of its name.

• You can select multiple channels.

4. Submit the batch

Once you click Submit, Scroll starts syncing the chosen channels.

Scroll will create one source per month for each channel. It will fetch the last 15 messages, and then sync new messages every 15 minutes.

Historical Slack Data

By default, Scroll starts syncing Slack messages posted after you configure the integration. This is related to Slack’s API limits, which don't allow historical data fetching.

The guide below shows how to import past messages. You only need to do this once.

1. Open the Slack export screen

In Slack, click on the workspace name at the top, then go to Tools & settings > Workspace settings :

Now navigate to Security> Import & export data and choose the Export tab:

2. Download the Slack history Zip file

Select the desired date range, then choose Start export. Slack will start converting your historical data to a Zip file. This may take a few minutes.

When the Zip file is ready, download it.

3. Choose your channels

Extract the Zip file. The screenshot is from MacOS, but the file hierarchy is the same on Windows.

You’ll see a mix of files and folders in the Zip. Some of it is irrelevant metadata.

The folders named after your Slack channels are the ones that contain the actual message history. Decide on the the channels you want to import.

4. Navigate to Add folders

In Scroll, navigate to your expert, then click Add Sources and switch to the Files & folderstab. Choose Your computer > Add folders.

5. Select channel folders

Now navigate in the folder picker to the location where you extracted the Zip. Select one of the channel folders you want to import. Repeat this for each channel you plan to include.

Scroll will list respective files per month of the channel's history.

6. Place in folder and submit

To keep things organized, check the Place in folder option, and name it Slack history.

Click Submit to start uploading the history.

FAQ